Terms & Conditions

1. About GirlsBranch

GirlsBranch.com is operated by GirlsBranch LLC, a New York domestic limited liability company.

Legal Business Name: GirlsBranch LLC
New York DOS ID: 7992860
Business Address:
2049 20TH LN #3F
Brooklyn, New York 11214
United States

References to “GirlsBranch,” “we,” “us,” or “our” in these Terms refer to GirlsBranch LLC.

2. Using Our Website

By using GirlsBranch.com or placing an order, you agree to these Terms & Conditions.

You are responsible for providing accurate billing, shipping, contact, and payment information when placing an order.

You may not use the website for unlawful activity, fraud, unauthorized access, harmful code, impersonation, or interference with the operation or security of the website.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, compatibility information, pricing, and other product details accurately.

Colors and appearance may vary slightly because of screen settings, photography, lighting, or normal production variations.

When a product requires a size, model, device type, color, or other variation to be selected, customers are responsible for choosing the correct option before completing the order.

All products are subject to availability.

4. Orders

Submitting an order does not guarantee acceptance of the order.

We may cancel or refuse an order when reasonably necessary, including because of product unavailability, payment authorization problems, suspected fraud, incorrect pricing, or incomplete customer information.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Prices & Payments

Prices are displayed on the website and may change from time to time.

Any applicable taxes or charges will be shown before you complete your purchase.

Payments are processed through WooPayments and applicable payment providers. Available payment methods are displayed at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Shipping & Delivery

GirlsBranch currently ships to customers within the United States.

Standard shipping is free on all U.S. orders, with no minimum purchase required.

• Order cut-off: 6:00 PM Eastern Standard Time (EST), Monday–Friday
• Processing: 1–3 business days
• Transit: 2–11 business days
• Total estimated delivery: 3–14 business days

Orders may ship from the United States or China, depending on product availability.

Customers are not required to pay additional customs duties, import taxes, or brokerage fees upon delivery. Any import-related charges associated with fulfillment are handled before delivery.

Every order includes tracking. If an order ships in more than one package, each package will have its own tracking information and may arrive on a different date.

For complete information, please review our Shipping & Delivery Policy.

7. Returns & Refunds

All returns and refunds are governed by our standalone Returns & Refunds Policy. That policy details return eligibility criteria, return windows, acceptable return methods, return shipping responsibility, refund processing timelines, applicable fees, return instructions, and our return address.

For complete information, please review our Returns & Refunds Policy.

8. Damaged, Defective, Incorrect, or Materially Different Items

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days of delivery at hello@girlsbranch.com or through our Contact Us page.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos showing the damage, defect, incorrect item, or material difference

GirlsBranch will review your claim and provide instructions for a return, replacement, or refund in accordance with our Returns & Refunds Policy.

9. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate the request before the order has been processed or shipped. Once an order has shipped, it cannot be canceled.

10. Promotions

Promotions and discount codes may have additional conditions such as expiration dates, product exclusions, minimum purchases, or usage limits.

Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.

11. Website Content

The GirlsBranch name, branding, website design, written content, graphics, and other original materials are owned by or licensed to GirlsBranch and are protected by applicable intellectual property laws.

Website content may be used for personal shopping purposes but may not be copied, reproduced, sold, or commercially exploited without permission.

12. Third-Party Services

GirlsBranch uses software integrations to help keep product availability and inventory information up to date. Product availability may be based on inventory available through the sources used to fulfill orders, which may ship from the United States or China.

We also use third-party service providers where necessary to operate the website and fulfill customer orders, including services for payment processing, website operation, shipping and delivery, fraud prevention, analytics, and customer communications.

Third-party websites or services may have their own terms and privacy practices.

13. Website Availability & Liability

We aim to keep GirlsBranch.com available and functioning properly but cannot guarantee uninterrupted or error-free access at all times.

To the maximum extent permitted by applicable law, GirlsBranch is not responsible for indirect, incidental, special, or consequential losses where such liability may lawfully be limited.

Nothing in these Terms limits any consumer right, warranty, remedy, or liability that cannot legally be excluded or limited.

14. Privacy

Our collection and use of personal information is described in our Privacy Policy.

15. Governing Law

These Terms are governed by the laws of the State of New York, United States, together with applicable federal law.

Nothing in these Terms limits legal or consumer protections that cannot lawfully be restricted.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices, or legal requirements.

The current version will be posted on this page with an updated revision date.

17. Contact Us

If you have questions about these Terms, an order, return, or purchase, please visit our Contact Us page or email us at hello@girlsbranch.com, or call +1 347-247-0032.

GirlsBranch LLC
2049 20TH LN #3F
Brooklyn, New York 11214
United States