Returns & Refunds
We want returns and refunds to be simple and clear.
Returns accepted within 30 days of delivery.
Return Policy Summary
- Return window: 30 days from delivery
- Return window start date: The date the shipping carrier marks the item as delivered
- Return method: By mail
- Return shipping cost: Customer pays return shipping for standard returns. GirlsBranch pays return shipping for verified damaged, defective, incorrect, or materially different items.
- Restocking fee: None
- Refund method: Original payment method
- Refund processing time: GirlsBranch initiates approved refunds within 1–5 business days after approval
- Payment provider processing time: Up to 10 additional business days
- Total refund processing time: Up to 15 business days from refund approval
30-Day Return Window
Eligible items may be returned within 30 days of delivery.
The 30-day return period begins on the date the shipping carrier marks the item as delivered.
If an order arrives in separate packages, the return period for each eligible item begins on the date the shipping carrier marks that item as delivered.
Return Eligibility
To qualify for a standard return, an item must:
- Be returned within 30 days of delivery
- Be unused, unworn, and in its original condition
- Include the original packaging, tags, accessories, and components when applicable
- Not be identified as non-returnable or final sale on the product page
Some products may have return restrictions due to hygiene, safety, or customization.
Any return restriction or non-returnable status will be clearly disclosed on the product page before purchase.
How to Start a Return
Please contact GirlsBranch before mailing a return.
You may start a return by visiting our Contact Us page or by emailing hello@girlsbranch.com.
Please include the following information:
- Your order number
- The email address used for your order
- The item you want to return
- The reason for the return
We will review your request and provide the appropriate return instructions and return address.
Return Method
Returns are accepted by mail.
After your return request is reviewed, GirlsBranch will provide the appropriate return instructions and return address.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return and refund have been completed.
Return Shipping Costs
Customers are responsible for return shipping costs on standard returns.
GirlsBranch covers return shipping when an item is verified as damaged, defective, incorrect, or materially different from what was ordered.
Damaged, Defective, Incorrect, or Materially Different Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Photos of the item or issue, when possible
Once the issue is verified, GirlsBranch will provide return instructions and cover the return shipping cost.
The item must be returned and received by GirlsBranch before a refund or replacement is issued.
Once the returned item is received and reviewed, GirlsBranch will issue the approved resolution, which may be a refund or replacement, as applicable.
Approved refunds are issued to the original payment method according to the refund timelines stated in this policy.
No Restocking Fee
GirlsBranch does not charge a restocking fee for eligible returns.
Refunds
Once your return is received and reviewed, we will let you know whether your refund has been approved.
Approved refunds are issued to the original payment method used for the purchase.
GirlsBranch will initiate an approved refund within 1–5 business days of approval.
After the refund is initiated, your bank, card issuer, or payment provider may take up to 10 additional business days to make the funds available.
Please allow up to 15 business days from refund approval for the full refund process to be completed.
If more than 15 business days have passed since your refund was approved, please visit our Contact Us page or email hello@girlsbranch.com.
Exchanges
GirlsBranch does not offer standard product exchanges.
If you would like a different product, size, color, or variation, you may return the eligible original item and place a new order.
A replacement provided for a verified damaged, defective, incorrect, or materially different item is not considered a standard exchange.
Order Cancellations and Changes
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate the request before the order has been processed or shipped.
Once an order has shipped, it cannot be canceled.
If eligible, you may request a return after delivery.
Need Help?
For help with a return, refund, damaged item, incorrect item, or cancellation, please contact GirlsBranch.
Email:
hello@girlsbranch.com