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• Check your email inbox: Once your order ships, GirlsBranch will send a shipping email containing your tracking number. If you do not see the email, please check your spam or promotions folder.
• Use your order details: You can also visit our Track My Order page and enter your Order ID and the Billing Email address used at checkout to check your order status.
• Multiple packages: If your order is shipped in more than one package, each package will have its own tracking information.

Estimated delivery is 3–14 business days.

• Order cut-off time: 6:00 PM Eastern Standard Time (EST) (Monday–Friday). Orders placed after the cut-off time begin processing the next business day.
• Processing (handling) time: 1–3 business days (Monday–Friday).
• Transit time: 2–11 business days (Monday–Friday).

Delivery times may vary due to carrier delays, weather, holidays, customs processing, or other circumstances outside our reasonable control.

Order Tracking & Shipments

• Every order includes tracking. Once your order ships, tracking information is sent to the email address used when placing your order.
• If your order ships in more than one package, each package will have its own tracking information and may arrive on a different date.

GirlsBranch offers free shipping on all U.S. orders, with no minimum purchase required.

• Order cut-off time: 6:00 PM Eastern Standard Time (EST) (Monday–Friday). Orders placed after this time will begin processing the next business day.
• Processing time: 1–3 business days (Monday–Friday).
• Transit time: 2–11 business days (Monday–Friday).
• Total estimated delivery: 3–14 business days.

The 3–14 business day estimated delivery time is also displayed in your cart and at checkout.

Not always. If your order contains multiple items, they may ship separately and arrive in more than one package.

• Each shipment includes its own tracking information.
• Packages may have different delivery dates.
• There is no additional shipping charge for split shipments.

GirlsBranch is based in Brooklyn, New York, and currently ships to customers within the United States only.

Orders may ship from the United States or China, depending on product availability.

Every order includes tracking. Once your order ships, tracking information is sent to the email address used when placing your order.

If you have any questions or need help with your order, tracking, delivery, return, or refund, please visit our Contact Us page or email us at hello@girlsbranch.com.

Please contact GirlsBranch as soon as possible if you need to change or cancel an order.

We will do our best to accommodate your request before the order has been processed or shipped.

Once an order has shipped, it can no longer be canceled. If eligible, you may request a return after delivery according to our Returns & Refunds Policy.

Please contact GirlsBranch as soon as possible and within 30 days of delivery if your item arrives damaged, defective, or different from what you ordered.

Include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging, when possible

GirlsBranch will review the issue and provide the appropriate resolution, which may include a replacement or refund.

For verified damaged, defective, or incorrect items, you will not be responsible for applicable return shipping costs.

Yes. Eligible items may be returned within 30 days of delivery.

To be eligible for a standard return, the item must be unused, unworn, and in its original condition, with its original packaging, tags, and components when applicable.

Please contact GirlsBranch before sending a return so we can confirm eligibility and provide the correct return instructions.

For standard returns, the customer is responsible for the return shipping cost. GirlsBranch does not charge a restocking fee.

For complete details, please review our Returns & Refunds Policy.

GirlsBranch accepts secure payments through WooPayments.

1. Credit & Debit Cards: Visa, Mastercard, American Express, and other supported card brands.
2. Express Payment Methods: Apple Pay, Google Pay, and Amazon Pay.
3. Buy Now, Pay Later: Afterpay and Klarna.

Available payment options are shown at checkout before you complete your purchase.