Returns & Refunds
Returns Are Handled Directly by GirlsBranch
GirlsBranch is responsible for customer service, return support, refunds, and communication throughout the return process.
Approved returns are mailed to the GirlsBranch LLC business and return address in Brooklyn, New York. This address applies regardless of where an order was fulfilled. Customers are not required to return merchandise to a supplier or fulfillment center outside the United States.
Returns are accepted within 30 days of delivery.
Return Policy Summary
- Return window: 30 days from delivery
- Return window start date: The date the shipping carrier marks the item as delivered
- Return method: By mail
- Return shipping cost: Customer pays return shipping for standard returns. GirlsBranch pays return shipping for verified damaged, defective, incorrect, or materially different items.
- Restocking fee: None
- Refund method: Original payment method
- Membership fees: Non-refundable after activation except where required by law; eligible accompanying merchandise remains returnable under this policy.
- Refund processing time: GirlsBranch initiates approved refunds within 1–5 business days after approval
- Payment provider processing time: Up to 10 additional business days
- Total refund processing time: Up to 15 business days from refund approval
Membership Fees & Merchandise Returns
Membership and merchandise are separate charges. GirlsBranch+ ($19.99/year) and GirlsBranch Pro ($49.99/year) are purchased together with at least one item. Membership access begins after successful payment and lasts one year, with manual renewal and no automatic recurring charge.
Membership fee: Non-refundable after activation. Once your membership is activated, the annual fee is non-refundable, except when required by applicable law or when GirlsBranch cannot provide the paid membership benefits. Merchandise return refunds do not include the membership fee or the sales tax attributable to that fee.
Merchandise returns are still accepted under our regular policy. Eligible items bought together with a membership may be returned within 30 days of delivery, subject to the same conditions and return-shipping rules as other GirlsBranch orders. If an item was purchased at a 20% member discount, any approved refund is based on the discounted product price actually paid, plus applicable sales tax charged on that product, not the original full price.
Your membership stays active when you return an item. A refund of eligible merchandise, including the only item purchased when joining, does not cancel, shorten, or restart your activated membership as long as the separate membership payment remains valid. Refunds for eligible merchandise are processed separately from the membership fee.
GirlsBranch+ usage: A paid order that used one of the eight annual member discounts remains a used benefit after a merchandise-only refund; returning an item does not automatically restore that discount use. If the membership payment itself must be refunded or reversed, access may be revoked.
For an item return involving a membership, please contact GirlsBranch so we can process the merchandise portion correctly. We can provide a written copy of this refund policy upon request. Nothing here limits rights or remedies that cannot be excluded by law.
30-Day Return Window
Contact GirlsBranch to request a return within 30 calendar days of delivery. The return window begins on the date the shipping carrier marks the item as delivered.
If your order arrives in separate packages, each item has its own 30-day request window starting on that item’s delivery date.
Items do not need to physically arrive at our return address within those first 30 days. After your timely request is reviewed, follow the return instructions we provide and send the package promptly using a trackable shipping service. Please contact us before mailing anything.
Return Eligibility
To qualify for a standard return, an item must:
- Have a return request submitted to GirlsBranch within 30 calendar days after delivery
- Be unused, unworn, and in its original condition
- Include the original packaging, tags, accessories, and components when applicable
- Not have been clearly identified as final sale or non-returnable on its product page before purchase
- Have a purchase that we can verify as a GirlsBranch order
Sale-priced and discounted products: Sale-priced items, including products bought with a membership discount, are eligible for the same return policy unless clearly disclosed as final sale or non-returnable before purchase. Any approved refund is based on the actual discounted price paid for the item, plus applicable product sales tax, rather than its original list price.
Proof of purchase: Provide your order number and the email address used at checkout, if available. We can also accept a GirlsBranch order-confirmation email, account order history, payment receipt, or another transaction record we can verify. If we cannot establish that an item was purchased from GirlsBranch, we may be unable to approve a standard return, except where required by law.
Some products may have return restrictions due to hygiene, safety, or customization. Any restriction or non-returnable status will be clearly disclosed on the product page before purchase.
How to Start a Return
Please contact GirlsBranch before mailing a return.
All return and refund requests are handled directly by GirlsBranch. Customers do not need to contact suppliers or fulfillment partners.
You may start a return by visiting our Contact Us page or by emailing hello@girlsbranch.com.
Please include the following information:
- Your order number
- The email address used for your order
- The item you want to return
- The reason for the return
We will review your request and provide the appropriate return instructions.
Return Method
Returns are accepted by mail.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return and refund have been completed.
Return Address
All approved returns are mailed directly to:
GirlsBranch LLC
2049 20TH LN #3F
Brooklyn, New York 11214
United States
This is the same address as our registered GirlsBranch LLC business address. Approved customer returns are processed domestically in the United States. Customers are not required to send returns to China or to any supplier or third-party fulfillment center.
Please contact GirlsBranch before mailing a return so we can confirm return eligibility and provide the appropriate return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs on standard returns.
GirlsBranch covers return shipping when an item is verified as damaged, defective, incorrect, or materially different from what was ordered.
Damaged, Defective, Incorrect, or Materially Different Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days of delivery.
Please include:
-
Your order number
-
A description of the issue
-
Photos of the item or issue, when possible
Once the issue is verified, GirlsBranch will provide return instructions and cover the return shipping cost.
The item must be returned and received by GirlsBranch before a refund or replacement is issued.
Once the returned item is received and reviewed, GirlsBranch will issue the approved resolution, which may be a refund or replacement, as applicable.
Approved refunds are issued to the original payment method according to the refund timelines stated in this policy.
No Restocking Fee
GirlsBranch does not charge a restocking fee for eligible returns.
Refunds
Once your return is received and reviewed, we will let you know whether your refund has been approved.
Approved refunds are issued to the original payment method used for the purchase.
GirlsBranch will initiate an approved refund within 1–5 business days of approval.
After the refund is initiated, your bank, card issuer, or payment provider may take up to 10 additional business days to make the funds available.
Please allow up to 15 business days from refund approval for the full refund process to be completed.
If more than 15 business days have passed since your refund was approved, please visit our Contact Us page or email hello@girlsbranch.com.
Exchanges
GirlsBranch does not offer standard product exchanges.
If you would like a different product, size, color, or variation, you may return the eligible original item and place a new order.
A replacement provided for a verified damaged, defective, incorrect, or materially different item is not considered a standard exchange.
Order Cancellations and Changes
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate the request before the order has been processed or shipped.
Once an order has shipped, it cannot be canceled.
If eligible, you may request a return after delivery.
Need Help?
For help with a return, refund, damaged item, incorrect item, or cancellation, please contact GirlsBranch.
Email:
hello@girlsbranch.com
Phone:
+1 347-247-0032