Refund and Returns Policy

We want you to love your GirlsBranch finds. If something isn’t right, eligible items may be returned within 30 days of delivery.

Returns

To be eligible for a return, your item must be:

Unused and in its original condition
In its original packaging, where applicable
Returned with proof of purchase or your order number

Before sending anything back, please contact us at hello@girlsbranch.com. We’ll provide return instructions and the correct return address.

Please do not return products directly to the manufacturer or supplier unless we specifically instruct you to do so.

Non-Returnable Items

For hygiene, safety, or other reasons, certain items may not be eligible for return, including:

Gift cards
Personalized or custom-made products
Opened or used beauty and personal-care products
Items marked as Final Sale, where permitted by law

This does not affect any rights you may have for damaged, defective, or incorrect items under applicable law.

Refunds

Once your return is received and inspected, we’ll notify you by email.

If your return is approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the item was damaged, defective, incorrect, or otherwise required by applicable law.

Late or Missing Refunds

If your refund has been approved but you haven’t received it yet:

Check your bank or payment account.
Contact your card issuer or payment provider, as processing may take additional time.
If you still need help, contact us at hello@girlsbranch.com.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at hello@girlsbranch.com.

Please include:

Your order number
A description of the issue
Clear photos of the item and packaging, when possible

We’ll review the issue and help arrange an appropriate replacement, refund, or other resolution.

Exchanges

We currently handle exchanges on a case-by-case basis.

If you need a different item or replacement, contact us at hello@girlsbranch.com before returning your order.

Sale Items

Sale items may be eligible for return unless they are clearly marked Final Sale.

Final-sale restrictions do not limit any rights that may apply to damaged, defective, or incorrectly supplied products.

Return Shipping

Unless the return is due to an error on our part or otherwise required by law, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for returns. GirlsBranch cannot be responsible for return packages that are lost before reaching the designated return location.

Do not send a return until you have contacted us and received return instructions.